Pay Per Print
Students can use most major credit cards or VISA Debit cards to purchase credit on their Papercut accounts. 91̽ encourages environmentally responsible printing by setting the default on most printers and copiers to double-sided, and gives a discount for printing double-sided (duplex).
Please email any questions or report any issues to payperprint@okanagan.bc.ca. For questions about refunds, please review the information below under the Refund section.
The cost to print and/or copy is:
| B&W | Colour | Duplex | |
| Letter | 10¢ | 50¢ | 1¢/page discount for double-sided |
| Legal | 10¢ | 50¢ | 1¢/page discount for double-sided |
| 11 x 17 | 20¢ | $1.00 |
1¢/page discount for double-sided |
Click here to log in to your Pay Per Print account.
Access to is only available on 91̽ computers or wireless networks.
Adding credit to your Pay Per Print account
Students and guest users of 91̽ printers and copiers are responsible for purchasing print/copy credits online by logging into their account (on the Papercut Server) and clicking on the icon to add funds.
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Click on the My Account button on this website page. Log in using your 91̽ student account and password.
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In the left column, select Add Print Credits.
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Using the dropdown selection, choose the amount you would like to add to your print account, and choose Add Value.
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Enter your credit card information and select Checkout.
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Your transaction receipt will show the credits have been added to your account. You can now Print that page for your records, or Continue.
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Log out if you are finished reviewing your account information.
Printing using Pay Per Print
When printing please consider the following steps:
- Use the Print Preview function to ensure your document is set up correctly before you print. Viewing the document online first will ensure you do not print blank or unnecessary pages.
- When presented with printing options, please consider selecting the option for "Double-Sided" or "Duplex" printing to save paper.
- Where applicable, ensure that the preferred colour is selected. Printing in colour is much more expensive.
- Once you click on the Print button, a pop-up window will appear with the cost value of your print job. Review this information to ensure it is correct. Select cancel if it is incorrect and review your printing options. If the cost is correct, select the print button at the bottom of the pop-up – your document will print and your account balance will be adjusted.
Refunds
As per the Terms and Conditions of Pay Per Print, there are no refunds offered for unused account balances.
Refunds for failed print jobs will be considered once reported by the user and reviewed by an administrator. Examples of what constitutes a failed print job are: a paper jam, if the printer ran out of toner, or if there were some other mechanical failure on the part of the machine.
A few examples of failed print jobs that will not be considered for refund are: a document was not set up properly by the user or if a user would prefer single-sided but selected double-sided. Those print jobs are the result of user error, and are not eligible for refund.
If you have a legitimate print failure, please follow these steps to begin the refund process:
- Log in to your Pay Per Print account and select the “Recent Print Jobs” menu option.
- Find the job that had a problem and in the far right column of that specific job record, select the link: “Request Refund.”
- The Refund Request will display with details on the job in question. In the Refund Amount box select Full amount or Partial amount, depending on how much of the print job failed. If selecting a partial amount enter the partial amount you are requesting as a refund.
- Complete the Reason for Request field and then press the Send button.
- An administrator will review your request and respond to you. All approved refunds will be credited within two business days.
Please note unused account balances will not be refunded.
If you have more questions about Pay Per Print, please review the Terms and Conditions and FAQs below or email PapPerPrint@okanagan.bc.ca.
Terms and Conditions
91̽ Print and Copy accounts are governed by these terms and conditions and 91̽’s Policies. Read the terms and conditions carefully, as they constitute legal obligations between you and 91̽ (“91̽”). The use of the words “you" and "your" denote the person named on the 91̽ account or the person to whom the account is issued.
By obtaining an 91̽ Print and Copy account, depositing funds into your 91̽ Print and Copy account or by using 91̽ Print and Copy services, you agree to and accept all of these terms and conditions. The terms and conditions are subject to change from time to time and without notice. Future changes will apply to all 91̽ Print and Copy accounts in circulation and will supersede the previous terms and conditions in effect at the time you acquired your 91̽ Print and Copy account. Be sure to review the terms and conditions regularly.
You are the only person entitled to use your 91̽ Print and Copy account. You may not use your 91̽ Print and Copy account for any improper or unlawful purpose. Using another student’s 91̽ Print and Copy account, or altering or falsifying your account information will be dealt with pursuant to 91̽’s General Academic Regulations and Policies and 91̽’s Student Non-Academic Conduct Policy and may also be subject to civil or criminal proceedings.
You may use your 91̽ Print and Copy account at all locations which support the service. The account functions on the principle of a declining balance where print or copy jobs produced on an 91̽ print device will be deducted from your account.
You are responsible for the use of your 91̽ Print and Copy account, including debits made as a result of misuse of your account. If you have problems using your account, you must first try to settle the problem directly with your financial service provider. In some circumstances, 91̽ may be able to provide assistance in resolving disputed or declined transactions.
Please exit your 91̽ Print and Copy account at the end of each session.
You are responsible for safeguarding your 91̽ Print and Copy account information against loss or theft, and for keeping your online account password, or PIN, confidential. 91̽ will not ask you to divulge any of your access information. If you suspect another person knows your PIN, or password, call the help line at 250-762-5445, extension 4444 or toll-free 1-866-839-4032, or go to the Help Desk located in Room L104, Centre for Learning (Kelowna Campus only) and change it immediately.
If your 91̽ Print and Copy account information has been compromised you must either immediately change your password through the Change Details tab within , or immediately deactivate your account by calling 91̽ Print Services at 250-762-5445, extension 4242. An email or voice message does not constitute proper notification.
You are responsible for all transactions made on your 91̽ Print and Copy account until it has been reported to 91̽ as compromised. 91̽ is not responsible for debits or services obtained on a compromised account. After you deactivate your 91̽ Print and Copy account, you will not be responsible for any further unauthorized use. Once a replacement 91̽ Print and Copy account has been issued, your remaining cash balance will be transferred to your new 91̽ Print and Copy account.
While 91̽ Print and Copy account balances will automatically carry over from term to term with active use, the balance will expire after 12 months of inactivity. If you stop attending 91̽ but return before your 91̽ Print and Copy account has expired, you will not need a new account.
No refunds of unused account balances will be issued for funds deposited into the 91̽ Print and Copy account.
If you are not able to successfully resolve a charge on your 91̽ Print and Copy account with your financial service provider and you wish to dispute the charge further, you must notify 91̽ Print Services at 250-762-5445, extension 4242 or at payperprint@okanagan.bc.ca within 10 calendar days of the date of the charge. You must provide the date, location and amount of the transaction, along with any other information that may help staff resolve your claim. Disputing a charge with 91̽ does not mean that the disputed charge will be credited to your 91̽ Print and Copy account. Charge disputes are dealt with on a case-by-case basis.
If your refund request is approved, the approved amount will be reinstated to your account.
All 91̽ Print and Copy account funds are in Canadian dollars. The intended amount of deposits made using a debit or credit card that was issued outside of Canada may not be equivalent to the amount actually deposited due to currency exchange rates.
91̽ is not liable to you for any loss, damages, or expenses of any kind that may result from the use or misuse of your 91̽ Print and Copy account, or if your 91̽ Print and Copy account is not accepted or you do not have sufficient funds in your account. You agree to indemnify, hold harmless and release 91̽ from any and all claims for losses, damages, injury, fees, expenses, charges or debts made by any party against 91̽ arising out of the use or misuse of your 91̽ Print and Copy account.
All payment processing is conducted through Moneris. 91̽ does not store any credit card or banking information whatsoever. We do not provide any personal information about you to any third parties.
Contact Information
91̽, Print Services
1000 KLO Road, Kelowna, BC Canada V1Y 4X8
Ph: 250-762-5445 extension 4242
E: payperprint@okanagan.bc.ca
FAQs
No, there are no additional service fees other than the regular transacation fees charged by your financial instution. All costs are included in the purchased print amount.
You will be able to print immediately after adjusting your credit.
Yes, you can. To transfer credits, log in to your Pay Per Print account and select "Transfer" from the left menu. Enter the amount of credit you would like to transfer and enter the recipient's student ID number. You can use the comment box to provide information for your own records.
No, employees and guests of 91̽ are also charged to print. Every printer and copier on campus is using the new print management software.
If you are experiencing technical difficulties with printing equipment you may be required to print at another location.
You should follow these steps to request a refund.
- Log in to your account and select the “Recent Print Jobs” menu option.
- Find the job that had a problem and in the far right column of that specific job record, select the link: “Request Refund.”
- The Refund Request will display with details on the job in question. In the Refund Amount box select Full amount or Partial amount, depending on how much of the print job failed. If selecting a partial amount enter the partial amount you are requesting as a refund.
- Complete the Reason for Request field and then press the Send button.
- An administrator will review your request and respond to you. All approved refunds will be credited within two business days.
Please note unused account balances will not be refunded.
No, your account will expire after 12 months of inactivity. At that point, any unused credits will be dropped. Please review the Terms and Conditions for more information.
Please email payperprint@okanagan.bc.ca for assistance with account issues.
Sustainability is one of 91̽’s key areas of interest.
We’re not just talking about saving trees, reducing carbon footprint,and recycling (although all those things are important to us.) We also look at sustainability as a principle to guide how we do business.
Over the past number of years, more of 91̽’s scarce financial resources have gone to cover the costs of increased student printing through our network multifunction devices that print, scan and copy. Toner, paper, technician support, wear and tear on printers: all are costs that divert resources from where they can do more good on our campuses.
We’ll be up front. One of the reasons we are implementing Pay Per Print is money. We want to recover some of those costs, to help generate some much-needed (and appreciated) revenue for 91̽ and to help ensure our financial sustainability as an institution with the resources to provide quality education and support services.
Another important reason, though, is because of our interest in sustainability – the Kermit-the-frog, environmental kind of sustainability. Being charged for printing should give people pause to think about whether they really need to bring that PDF or email in to the physical world through the miracle of paper and toner, or whether they can live with it electronically.
Maybe putting a price tag on it will prompt someone to ask ‘does it need to be printed? Am I willing to pay the price?’ And making a decision to live with a digital version of something can save trees, reduce use of chemicals, limit wear and tear on equipment, save electricity . . . you get the picture.
Let’s face it. We’ve all probably printed something we didn’t need to. Printed an entire 25-page document when we only needed one page of it.Something that forces us to reflect a little harder before we mindlessly send the print command can’t be all bad . . .
Many other institutions and organizations have implemented the system 91̽ uses to monitor, track and charge for printing. Among post-secondary institutions, they have seen the number of pages printed drop significantly: anywhere between 25 and 60 per cent. When you think that 91̽ printers are spitting out 4.5 million pages annually, that will mean significant savings here.